My lovely friend Jenni gave all of us all quite a scare last month when she became very ill, was taken to hospital by ambulance, and then needed to undergo an emergency appendectomy. She’s safe and sound at home now, thank goodness, and recovering nicely. She recently decided to e-mail us this update on her condition. But what made me laugh out loud was her list of three important warnings based on what she learned during her hospital experience. With Jenni’s permission, I’m sharing them here for the benefit of any women who may be heading into hospital soon. Take notes, ladies . . . Continue reading
Once upon a time, a former hospital administrator named Fred Lee was invited by the Wonderful World of Disney people to help them out. He had a great time facilitating Disney employee seminars like Customer Loyalty and Disney’s Approach to Quality Service. Then one day in 2004, he wrote an award-winning book combining his two loves (the Magic Kingdom plus running hospitals). It was called If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently.
These days, Fred Lee teaches his If Disney Ran Your Hospital health care management strategies to hospital employees and senior administrators. He believes that all hospitals can and should become places where:
- employees say, “I love to work here!”
- managers say, “I love the people I work with!”
- doctors and nurses say, “We love our patients!”
- patients and families say, “We love this hospital!”
Does this sound a bit too Disney-esque, even for Disney? As patients, many of us have told horror stories, not fairy tales, about our experiences dealing with hospitals or their staff. read more about how Disney might run your hospital
Letters to the Editor, Victoria Times Colonist, Wednesday, June 24, 2009
‘Dress codes in hospital should respect patients’
In May, I had to stay in the Royal Jubilee Hospital cardiology ward. At that time they decided to do a cardio conversion. Then in walks the devil himself to do the task. He wore tight jeans, a shirt of some ungodly print and had curly hair hanging down past his bum. Not OK. I am a 66-year-old woman with a serious heart condition and I just wanted to get up and run.
Whatever happened to dress code? A white coat and clean hands gives a person a feeling of confidence. Is it some kind of infringement on these people’s rights? One seldom knows if they are talking to the janitor or head nurse. I feel I deserve better than that in the hospital.
Mrs. M.A., Victoria click here to read my response to this letter