
by Carolyn Thomas ♥ Heart Sisters (on Blue Sky)
A study published by Swiss researchers suggests that a culture of kindness in health care has a positive impact on healthcare organizations, healthcare staff, and – best of all! – patients.(1) If we’re very lucky, many of us already know those benefits because of our lived experience with kind healthcare professionals. One of my own favourite examples of a small kindness that left a huge impression was the cardiac nurse who trotted alongside my hospital gurney – from the Emergency Department to the elevator taking us up to the cardiac cath lab during my 2008 heart attack – with her hand gently resting on my shoulder all the way. She assured me: “You’re in the right place now. We’re going to take good care of you.” If only every hospital patient was greeted that way. Continue reading “Small kindness – big impact”



