
by Carolyn Thomas ♥ Heart Sisters (on Blue Sky)
A study published by Swiss researchers suggests that a culture of kindness in health care has a positive impact on healthcare organizations, healthcare staff, and – best of all! – patients.(1) If we’re very lucky, many of us already know those benefits because of our lived experience with kind healthcare professionals. One of my own favourite examples of a small kindness that left a huge impression was the cardiac nurse who trotted alongside my hospital gurney – from the Emergency Department to the elevator taking us up to the cardiac cath lab during my 2008 heart attack – with her hand gently resting on my shoulder all the way. She assured me: “You’re in the right place now. We’re going to take good care of you.” If only every hospital patient was greeted that way. Continue reading “Small kindness – big impact”



I know this sounds horrible, but there are some people working in health care who need to be told this basic communication rule: “Don’t yell at cancer patients!” I first learned the importance of that rule when my phone rang one sunny morning in May and the anonymous caller told me to show up tomorrow morning in the Chemo Room at our Cancer Clinic for my first chemotherapy appointment. I didn’t know much about chemo at that time, but what I did know were these three must-do steps I had not done yet: