Tag Archives: kindness

The Patient Dignity Question meets the “Care Effect”

4 Jun

by Carolyn Thomas    @HeartSisters

“What do I need to know about you as a person to give you the best care possible?”

Tina was our longtime former housekeeper at the Royal Jubilee Hospital. She somehow knew that this question was the key to her remarkably close relationships with patients and their families at our 17-bed Victoria Hospice in-patient unit. During her 30+ year career spent cleaning patient rooms day in and day out, amid rotating nursing shifts and a blur of end-of-life care consults, Tina’s friendly face was often the one predictable constant for patients. She chatted with them while she worked, got to know family members and other visitors by name, and remembered details about each patient’s real life (meaning, before they became patients) that made them feel unique and cared about. And it was reciprocal – everybody loved Tina!

Tina didn’t invent this question, but as a kind and naturally compassionate person, she knew intuitively that what’s known as the Patient Dignity Question was very, very important to patients and their families. Continue reading

Kindness in health care: missing in action?

14 Jun

by Carolyn Thomas    @HeartSisters

I don’t remember much of what happened during that fateful visit to the Emergency Department.  I remember the on-call cardiologist saying something to me about my “significant heart disease”. After hearing those words, I felt so stunned that – although I could see his lips moving and could hear sounds coming out of his mouth – he may as well have been speaking Swahili.  (Doctors, please remember this in the future when delivering life-altering diagnoses to your patients!)

What I do vividly remember, however, is a small but profound act of kindness later that day when I was brought to my bed in the CCU (the cardiac intensive care unit). Continue reading