Why is it so hard for your doctor to apologize?

Guest post by Dr. Fiona MacDonald, Dr. Karine Levasseur and Dempsey Wilford

You’ve just undergone surgery. Somehow, a mistake was made. The result is that you were harmed when you expected to be healed.

Hurt, angry and scared, you look to your doctors and ask: “What now? What do you have to say?” And they are silent.      Continue reading “Why is it so hard for your doctor to apologize?”