by Carolyn Thomas    ♥   @HeartSisters

If a doctor speaks up when something goes terribly wrong at work, it’s called an incident report, but when a patient speaks up when something’s gone wrong, it’s a complaint. Words do matter, and listening to what patients are telling their doctors is important. The incident report is an example of what healthcare professionals will accept as admissable evidence based on their learned experience, while the patient complaint is too often seen as merely anecdotal, based only on lived experience – so it’s considered to be inadmissable evidence.  Continue reading “Patient “stories” vs. medical “reports”: The Patient Experience Library” →