Have you ever walked up to a big door and pulled when you should have pushed? Have you done this despite the sign on the door telling you specifically how it works? Have you even pulled repeatedly on the same door when it won’t open? I sure have. . .
Dr. Terry Fairbanks tells this story of some door-watching he did at his local bagel shop while he sat at a table waiting for his wife.
“I watched person after person pulling on the shop door despite the PUSH sign. But if this were healthcare, we’d put a policy in place, make a policy binder, and put it on the nurses’ shelf!
“But it’s not about policy, it’s about changing the door!”