If Disney ran your hospital: what would Mickey and Minnie do?

by Carolyn Thomas 

Once upon a time, a former hospital administrator named Fred Lee was invited by the Wonderful World of Disney people to help them out. He had a great time facilitating Disney employee seminars like Customer Loyalty and Disney’s Approach to Quality Service. Then one day in 2004, he wrote an award-winning book combining his two loves (the Magic Kingdom plus running hospitals).  It was called If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently.

These days, Fred Lee teaches his If Disney Ran Your Hospital health care management strategies to hospital employees and senior administrators.   He believes that all hospitals can and should become places where:

  • employees say, “I love to work here!”
  • managers say, “I love the people I work with!”
  • doctors and nurses say, “We love our patients!”
  • patients and families say, “We love this hospital!”

Does this sound a bit too Disney-esque, even for Disney?  As patients, many of us have told horror stories, not fairy tales, about our experiences dealing with hospitals or their staff. read more about how Disney might run your hospital

My cardiologist: “the devil himself”

devil on brown paper

by Carolyn Thomas  @HeartSisters

Letters to the Editor, Victoria Times Colonist

Wednesday, June 24, 2009

Dress codes in hospital should respect patients’

Dear Editor,

In May, I had to stay in the Royal Jubilee Hospital cardiology ward. At that time they decided to do a cardio conversion. Then in walks the devil himself to do the task. He wore tight jeans, a shirt of some ungodly print and had curly hair hanging down past his bum. Not OK. I am a 66-year-old woman with a serious heart condition and I just wanted to get up and run.

Whatever happened to dress code? A white coat and clean hands gives a person a feeling of confidence. Is it some kind of infringement on these people’s rights? One seldom knows if they are talking to the janitor or head nurse. I feel I deserve better than that in the hospital.


Mrs. M.A., Victoria, BC  Canada click here to read my response to this letter