Most of our medical visits start with some variation of this opening question: “Why are you here today?” Connecting with and understanding patients thus requires doctors to listen to what’s called the patient narrative. The importance of really hearing this narrative is beautifully described by U.K. physician Dr. Jeff Clark, writing in the British Journal of General Practice. But the problem, as Dr. Clark reminds his peers, is that patients and doctors see the world in very different ways. He also warns that the stories patients tell their physicians about why they’re seeking medical care may all too often be seen by doctors as merely a time-wasting distraction from “getting to the bottom of things.”
The urge to get to the bottom of things may also help to explain what’s known as “The 18-Second Rule”.
Continue reading “Why patient stories actually matter”