Once upon a time, a former hospital administrator named Fred Lee was invited by the Wonderful World of Disney people to help them out. He had a great time facilitating Disney employee seminars like Customer Loyalty and Disney’s Approach to Quality Service. Then one day in 2004, he wrote an award-winning book combining his two loves (the Magic Kingdom plus running hospitals). It was called If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently.
These days, Fred Lee teaches his If Disney Ran Your Hospital health care management strategies to hospital employees and senior administrators. He believes that all hospitals can and should become places where:
- employees say, “I love to work here!”
- managers say, “I love the people I work with!”
- doctors and nurses say, “We love our patients!”
- patients and families say, “We love this hospital!”
Does this sound a bit too Disney-esque, even for Disney? As patients, many of us have told horror stories, not fairy tales, about our experiences dealing with hospitals or their staff. read more about how Disney might run your hospital