Tag Archives: sorry

The medical apology: have you ever received one?

26 Aug

by Carolyn Thomas    @HeartSisters     August 26, 2018

I’ve been invited to participate in an academic study on an interesting concept: the medical apology. My first reaction was to decline the invitation, explaining that never once have I had a healthcare professional apologize to me when something went wrong. And I’ve had a few things go very, very wrong.

I could have used an apology at age 16, for example, when the infirmary nurse at my convent boarding school repeatedly refused my pleas to call the local doctor for my severe appendicitis symptoms, instead blaming them first on the flu, the next day on my period, and the third day on exam anxiety. I was finally hospitalized with a ruptured appendix and near-fatal peritonitis that required a month-long hospital stay. A little “I’m sorry” would have been nice. . .

But I’m thinking that some of you might have some interesting personal experiences about receiving a medical apology to share on this subject. If you’d like to get involved, here’s how to contact the researchers: Continue reading

Eight things you can stop apologizing for, starting today.

25 Jun
by Carolyn Thomas   ♥   @HeartSisters
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Despite textbook heart attack symptoms, I was sent home with an acid reflux misdiagnosis from the Emergency Department (in the same hospital where I worked!) My only reaction at the time was to feel embarrassed and apologetic because I’d just made a big fuss over “nothing”. I felt so embarrassed that I even sent my hospital colleagues in Emergency a sheepish little thank you note the following day, apologizing once again for wasting their very valuable time. I felt so embarrassed, in fact, that when my heart attack symptoms continued (of course they did!), I refused to return to Emergency for two horrific weeks.
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I wrote about this urge to apologize in The Heart Patient’s Chronic Lament: “Excuse Me. I’m Sorry. I Don’t Mean to be a Bother” – about a heart patient who was stunned to add up how many times she had needlessly apologized to her family, friends and especially to staff throughout her hospital stay.
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Why do we feel this urge to apologize?

Continue reading