When patients are seen as “The Enemy”

by Carolyn Thomas  @HeartSisters

My daughter loves her career as a probation officer. She is very good at what she does, and finds the work both challenging and rewarding. Yet her client case load includes some of the most unsavoury of individuals, found guilty by the courts of child abuse, domestic violence, sexual assault or worse, many of them  living with added complexities like addictions or mental health issues. She’s been insulted and screamed at by distraught clients. Police are sometimes dispatched to her workplace to intervene in potentially dangerous crises. Few of us could even imagine working in her office every day.

Yet whenever I ask my daughter what kind of day she’s had today, I marvel at her continuing ability to truly care about the work she does, despite the many challenges of working within the criminal justice system, dealing with an often-desperate clientele, and an almost overwhelming legal bureaucracy.

Contrast that perspective with the collective unrest among physicians who seem to hate their jobs.  Continue reading “When patients are seen as “The Enemy””

Patient privacy, modesty, and staff burnout

by Carolyn Thomas

As a heart attack survivor with an accordion file of ongoing complications, I’ve become a frequent flyer with my cardiologist, my longtime family physician, related specialists, the Pain Clinic, our local hospital, and in countless diagnostic labs. Many cardiac procedures involve stripping to the waist and putting on that  flimsy paper gown. In the case of a stress echocardiogram, for example, it means having the opening at the front instead of the back to allow 12 EKG leads to be attached to your bare torso during the test.

Not a big deal for male patients, but let me assure you – this can be a very big deal for many women.  Continue reading “Patient privacy, modesty, and staff burnout”