by Carolyn Thomas ♥ @HeartSisters
Dear hospital employees,
After a particularly bizarre experience undergoing a treadmill stress echocardiogram at your hospital recently, I decided to do something that I have never done before. I called the Cardiology Department manager to file a report about her staff. (Incidentally, a recent opinion survey of international travellers found that Canadians were #1 in only one category: “Least likely to complain when things go wrong” – so you can appreciate that lodging an official complaint is a fairly Big Deal here!)
In my friendliest PR voice, I explained to the manager how distressing the appointment had been for me because of the behaviour of the two cardiac technicians in the room. Continue reading “Carolyn’s Top 10 Tips on How to Treat Your Patients”