Top 10 Tips on How To Treat Patients – my guest post on ‘Better Health’

2 Nov

This Heart Sisters original article was reprinted today as a guest post on the website BETTER HEALTH


hospital

An open letter to all hospital employees,

After a particularly bizarre experience undergoing a treadmill stress echocardiogram at your hospital recently, I decided to do something that I have never done before. I called the Cardiology Department manager to complain about her staff. Incidentally, a recent survey of international tourists found that Canadians were #1 in only one category:

“Least likely to complain when things go wrong”

So you can appreciate that lodging an official complaint is a fairly Big Deal up here!

In my best PR fashion, I told your Cardiology Department manager how distressing the appointment had been because of the behaviour of the two cardiac technicians in the room. It’s not so much that they were openly rude – but it was their insufferable lack of people skills that had pushed me over the edge.

No introductions, no eye contact, no consideration of how awkward this test can be, no explanation of the test procedures or even the flimsiest effort at polite conversation. To them, I was merely the 1 o’clock appointment, the obstacle between them and their next coffee break, just a piece of meat on a slab – but worse, an invisible piece of meat.

And by the way, next time I’m ordered to strip to the waist in front of a strange man, he’d better buy me dinner first.

Read the rest of this article on Better Health.


3 Responses to “Top 10 Tips on How To Treat Patients – my guest post on ‘Better Health’”

  1. Waxwing November 16, 2010 at 9:39 pm #

    Congratulations. This open letter is fantastic – could apply to every doctor’s office as well as hospital department staff too.

    Like

  2. Ann Wyatt November 15, 2010 at 11:46 am #

    Glad this excellent article is being widely picked up! It is a MUST READ for all doctors, nurses, hospital staff.

    Like

  3. New Allie November 3, 2010 at 6:33 am #

    Way to go Carolyn! Awesome article.

    Like

Your opinion matters. What do you think?

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: